Capture more patients
Every missed call is a patient who books elsewhere. The agent answers all of them and turns the call into a confirmed booking.
Recover up to 40 hours of admin a month
AI Agents for Australian Healthcare Clinics
Zero missed calls. Ever.
Every call answered, every patient booked, around the clock, without adding a single hire.
Built for Australian privacy law
Integrates with your existing PMS
Available 24 hours a day
Live demo
Try our voice agent
Talk to our AI receptionist right from your browser. Ask a question or book a test appointment.
The cost of a busy line
What happens when your phone goes unanswered
Why clinics across Melbourne, Sydney, and Brisbane are turning to an AI receptionist for the front desk.
1 in 4
Industry benchmarks suggest up to one in four patients who reach a busy line or voicemail simply hang up and call the next clinic.
50%
Reception teams report spending up to half of every day on routine phone calls that could be answered and booked automatically.
After hours
A large share of booking requests arrive in the evening and on weekends, when most clinic phones ring out to voicemail.
Why clinics choose us
More patients. Lower overhead. Full compliance.
The AI agent works in the background so your team can focus on the patients in the room.
Add coverage without adding cost
A front desk that never calls in sick, takes leave, or misses a call, at a fraction of the cost of another hire.
Extend your hours without extending your payroll
Built for Australian privacy law
Designed around the Privacy Act and the thirteen Australian Privacy Principles from the first line of code, not retrofitted.
Patient data handled the way the law requires
From first ring to booking
How it works
Four steps from first ring to confirmed booking, with no intervention from your team.
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Patient calls the clinic
The agent answers immediately in a natural, professional voice. No hold music, no missed calls, around the clock including after hours and weekends.
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Agent identifies the patient and checks availability
It identifies whether the caller is new or existing, understands their reason for calling, and checks real-time practitioner availability.
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Booking entered into your practice management system
The appointment is written directly into the practice management system you already use. No rekeying, no separate calendar.
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Confirmation sent, complex calls escalated
The patient gets an automated confirmation. Anything clinical or sensitive is escalated to a human on your team immediately.
Who it's for
Built for clinics like yours
For practice owners and managers running clinics of three to thirty staff across Victoria, New South Wales, and Queensland.
General Practice
High call volumes and same-day appointments leave reception overwhelmed from the first minute the phones open.
Dental
Complex treatment plans and recall cycles create a constant stream of scheduling calls that pull staff away from the chair.
Chiropractic
Repeat booking patterns and high treatment frequency mean reception spends more time rescheduling regulars than attending to new patients.
Psychology
Sensitive intake, waitlist management, and after-hours requests place real pressure on a small admin team.
Allied Health
Physiotherapy, OT, speech pathology, and dietetics clinics: the phone rings while the practitioner is with a patient and reception can't be in two places at once.
Multi-disciplinary clinics
Multiple practitioners, disciplines, and appointment types in one location. The AI agent handles the complexity so your front desk does not have to.
Designed for the trust that healthcare demands
Patient data in Australian healthcare is protected by law. We're built to operate within those laws, not around them.
Australian owned and operated
Privacy Act 1988
Aligned with the federal privacy legislation governing the collection, use, and disclosure of personal information.
13 Australian Privacy Principles
Built around all thirteen APPs governing transparent management of personal information in healthcare.
Cross-border data rules
Cross-border data transfer obligations built into the architecture from day one, wherever infrastructure sits.
Integrates with your existing practice management system
Best Practice
Zedmed
Medical Director
Cliniko
Nookal
Halaxy
A note from the founder
"Every clinic we speak to has the same story. The team is excellent, the care is excellent, and the phone never stops. We build AI agents so the people at the front desk can give their attention to the patients standing in front of them."
Shadan G
Founder, Scale AI Solutions
Frequently asked questions
The questions practice owners and managers ask us most.
Will the AI agent work with our practice management system?
Yes. The agent books directly into the practice management system your clinic already uses, including Best Practice, Medical Director, Zedmed, Cliniko, Nookal, and Halaxy. There is no separate calendar and no rekeying.
What happens when a call is too complex for the AI?
The agent escalates immediately to a human member of your team. Anything clinical, sensitive, or unusual is handed over with a full summary of the conversation so the patient never has to repeat themselves.
Is patient data handled in line with Australian privacy law?
Yes. The system is designed around the Privacy Act, the thirteen Australian Privacy Principles, and cross border data transfer rules from the first line of code.
How long does setup take?
Most clinics are live within two to three weeks. Setup includes connecting your practice management system, training the agent on your appointment types and practitioners, and testing every call flow before launch.
Will patients know they are speaking to an AI?
Yes. The agent identifies itself clearly and speaks in a natural, professional voice. Patients who prefer a human can be transferred at any point in the call.
What does it cost compared to hiring more reception staff?
A fraction of the cost of an additional hire, with no leave, no sick days, and no rostering. Exact pricing depends on call volume and integrations, which is what the 15 minute consultation works through.
Ready to give your clinic its time back?
Book a 15 minute consultation with the Scale AI Solutions team. We will walk through your current setup, identify where the AI agent creates the most immediate value, and answer every question before you commit to anything.